Cookie Policy

The Proactive Health Gateway (‘the Gateway’) cookie policy (‘Cookie Policy’) was last updated on 31st March 2015.

This Cookie Policy is incorporated into and should be read in conjunction with the Gateway Terms of Use and Privacy Policy, which can also be accessed on the bottom of every webpage incorporated into the Proactive Health service.

What are cookies?

Cookies are small files that websites place on the device you’re using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.

How and why we use cookies

We use cookies and tracking software to monitor customer traffic patterns and the Gateway usage in order to develop the design and layout of Gateway to better meet the needs of visitors to the Gateway. This will include non-specific data such as mouse-movements and pages visited.

We use cookies to give you the best experience when you visit the Gateway. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of the Gateway so we can show you services or adverts we think you may be interested in.

Keeping your personal information safe

Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only AXA PPP healthcare can read this information. The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

Links to sites provided by others

If you follow a link from the Gateway to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

How to manage and switch off cookies

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on the Gateway.

You can find out more about managing and switching off cookies at the independent website: allaboutcookies.org

The types of cookies we use on the Gateway

Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make the Gateway work.

Common uses for this type of cookie include:

  • storing information so that shopping baskets can be provided
  • storing information for e-billing
  • allowing users to log in or access private areas of a site.

These cookies only last for a single browsing session – when you leave the Gateway, they are removed.

Performance cookies

These cookies help us to monitor and improve how the Gateway works.

Common uses for this type of cookie include:

  • collecting information about which pages visitors go to most often
  • noting if visitors get any error messages from web pages
  • understanding which links visitors like to follow (including adverts) and which they choose not to.

The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

Functionality cookies

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how the Gateway is performing so we can keep on improving it.

Common uses for this type of cookie include:

  • providing you with local information, such as health providers in your area
  • remembering how you like to use the Gateway , such as what text size you like or what media software you use
  • remembering what topics you’re interested in so we can provide you with related products, services and information.

The information we store in these cookies is encrypted so that only we can read it.

Targeting and advertising cookies

These cookies are used so that adverts and website content provided to you are more relevant and to limit the number of times you may see that advert or content. They may also be used for market research and to help measure the effectiveness of an advertising campaign.

These cookies work by remembering the sorts of topics you’ve looked at and using this to provide our own advertisements or to share the information with other advertisers.